Right of withdrawal

Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (VILOUNO, Freystädter Straße 102, 90475 Nuremberg, Germany, info@vilouno.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory. If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
– To VILOUNO, Freystädter Straße 102, 90475 Nuremberg, Germany, info@vilouno.de
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
- Date

(*) Delete as appropriate.
Different return costs for Germany and Austria

 We will bear the direct costs of returning the goods if the return is made within Germany and Austria.
Return labels
Without prejudice to your legal rights, you will be provided with free return labels for your return within Germany and Austria. If you use these return labels, the return is free of charge for you. The return label will be sent to you with the goods. You can drop off the return at a parcel shop of the respective provider in Germany and Austria.